At Hooriya Delight, we prioritize customer satisfaction and strive to ensure that every shopping experience is seamless. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you through the return and refund process.
Returns & Refunds:
Returns are accepted within 14 days from the date of receipt.
To be eligible for a return, the item must be unopened, unused, and in its original packaging.
For health and safety reasons, opened or used products are non-returnable unless they are faulty or damaged.
Damaged or Incorrect Items:
In the event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receipt, providing clear photographs of the product and packaging.
We will promptly arrange for a replacement or offer a full refund at no additional cost.
Return Process:
To initiate a return, please email our customer service team at hooriyadelight@gmail.com within the return window, including your order number and the reason for the return.
Following approval, you will be provided with further instructions to complete the return process.
Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
If your refund is approved, it will be processed within 5–7 business days and credited to your original method of payment.
Non-Refundable Items:
Gift cards
Sale or clearance items
Customized or personalized products
For any inquiries or further assistance, please contact us directly at hooriyadelight@gmail.com. We are happy to help and ensure your satisfaction.
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